FAQs

Can't find what you're looking for? Drop us an email at hello@myluxelife.com and we'll get back to you within 3-5 business days.

The Pieces

Are all items authentic?
Yes - always. Every piece goes through our authentication process before it's listed. If we have any doubt about an item's authenticity, it won't make it onto the site.

Are items new or preloved?
All items are preloved unless explicitly stated otherwise in the listing. We describe condition as accurately as possible and photograph every piece individually - what you see is what you get.

What do the condition ratings mean?
We grade every item honestly. Expect to find descriptions like Pristine, Excellent, Good, and Fair alongside clear notes on any visible wear. We'd rather over-communicate on condition than leave you with a surprise.

Do items come with original packaging?
Where dust bags, authenticity cards, boxes, or receipts are included, this will be noted in the product listing. Not every preloved piece comes with its full set - but we'll always tell you what's there.

I'm looking for a specific piece - can you help?
We'd love to try. Get in touch at hello@myluxelife.com and let us know what you're after. We can't make promises, but if it comes through our doors we'll let you know.

Ordering & Payment

How do I place an order?
Browse, add to bag, checkout. It's straightforward. If you run into any issues, get in touch and we'll sort it.

What payment methods do you accept?
We accept all major credit and debit cards, Apple Pay, Google Pay, PayPal, and Shop Pay. All transactions are processed securely at checkout.

Can I pay in instalments?
Yes - we offer buy now, pay later options at checkout via Shop Pay Instalments. Eligibility is subject to approval.

Is my payment information secure?
Completely. We don't store card details and all payments are processed through Shopify's secure checkout.

Can I amend or cancel my order after placing it?
We process orders quickly, so we can't guarantee changes once an order is placed. Contact us immediately at hello@myluxelife.com and we'll do our best — but we can't promise anything once dispatch is underway.

Shipping & Delivery

Where do you ship to?
We currently ship to the UK only.

How long will my order take?
Orders are dispatched within 2–3 working days of payment being confirmed. Standard delivery takes a further 2–3 working days. Express next-day delivery is also available at checkout.

How will I know when my order is on its way?
You'll receive a dispatch email with your tracking number as soon as your order leaves us.

What if I miss my delivery?
Your courier will leave instructions for rescheduling or collecting from a local depot. If you have any trouble, get in touch and we'll help where we can.

Returns & Refunds

Can I return an item?
Yes. You have 14 days from delivery to notify us that you'd like to return something, and a further 14 days to send it back. Items must be returned unworn, in the same condition as received, with all original packaging included.

Who pays for return postage?
Return postage is the buyer's responsibility unless the item is faulty or significantly not as described. We recommend using a tracked and insured service.

When will I receive my refund?
Once we've received and inspected your return, refunds are processed within 5–7 working days to your original payment method.

What are Final Sale items?
Certain heavily discounted pieces are marked as Final Sale at the point of purchase. These are non-returnable unless they arrive faulty or are not as described. This will always be clearly flagged before you buy.

What if something arrives damaged or not as described?
Contact us within 48 hours of delivery at hello@myluxelife.com with your order number and photographs. We'll review it and make it right.

Selling With Us

Can I consign my pieces with My Luxe Life?
Yes - we work with consignors on a selective basis. If you have pieces you're looking to sell, get in touch at hello@myluxelife.com with details and photographs and we'll come back to you.

What brands do you accept?
We focus on established luxury and designer brands. Get in touch and we'll let you know if your pieces are a fit.

How does consignment work?
Once we've agreed to take on your piece, we'll handle listing, photography, and sale. You'll receive your agreed percentage of the sale price once the item has sold and the buyer's return window has passed. Full details are covered in our Consignment Agreement.

Still Have a Question?

We're always happy to help.

Email: hello@myluxelife.com
Response time: within 3-5 business days