Shipping & Delivery

Every order is packed with care and sent via tracked, insured delivery. Because we're dealing with preloved luxury, we don't cut corners on how pieces leave us.

Where We Ship

We currently ship to the UK only.

Processing Time

Orders are processed and dispatched within 2–3 working days of payment being confirmed. You'll receive a dispatch notification with your tracking details as soon as your order is on its way.

If there's any delay on our end we'll let you know.

UK Delivery

Standard Tracked - 2–3 working days: [£X]

Express Tracked - Next working day: [£X]

Free shipping on orders over X - [£XXX]

All orders are sent via a fully tracked and insured service. You'll receive your tracking information by email once dispatched.

Packaging

Every order is packaged securely to protect the item in transit. We use discreet, protective packaging - your piece will arrive exactly as it left us.

Where dust bags, boxes, or authenticity cards are included with an item, these will be packed with your order.

Tracking Your Order

Once dispatched, you'll receive an email with your tracking number and a link to follow your delivery. If you haven't received tracking details within 3 working days of your order confirmation, please check your spam folder before getting in touch.

Missed Deliveries

If a delivery attempt is unsuccessful, your courier will leave instructions for rescheduling or collecting from a local depot. We're not responsible for orders that can't be delivered due to an incorrect address at checkout - please double-check your details before placing your order.

Lost or Damaged in Transit

In the unlikely event your order arrives damaged, or tracking shows it as delivered but you haven't received it, contact us within 48 hours at [hello@myluxelife.co.uk] with your order number and photographs where relevant. We'll raise a claim with the courier and resolve it as quickly as possible.

Contact

Any questions about your delivery - we're here.

Email: hello@myluxelife.com
Response time: within 3-5 business days

We take the same care packing your order as we do sourcing the pieces inside it.