Returns & Exchanges
We want you to love what you buy. Preloved luxury is personal - and we describe every piece as honestly as we can so you know exactly what you're getting before it arrives.
Your Right to Return
In accordance with the Consumer Contracts Regulations 2013, you have 14 days from the date of delivery to notify us that you wish to return an item, and a further 14 days to send it back to us.
To be eligible for a return, items must be:
- Unworn and unused since receipt
- In the same condition as described and photographed in the listing
- Returned with all original packaging, dust bags, authenticity cards, and any accessories included in the order
We reserve the right to refuse a return or issue a partial refund if an item is returned in a materially different condition to how it was sent.
How to Start a Return
Email us at hello@myluxelife.com within 14 days of delivery with:
- Your order number
- The item you wish to return
- Your reason for returning
We'll respond within 2 business days with return instructions.
Return Postage
Return postage is the responsibility of the buyer, unless the item is faulty or significantly not as described. We strongly recommend using a tracked and insured service - we cannot accept responsibility for items lost or damaged in transit back to us.
Refunds
Once we receive and inspect your return, we will process your refund within 5–7 working days. Refunds are issued to your original payment method. We'll drop you an email to confirm once it's been processed.
Original shipping costs are non-refundable unless the return is due to our error.
Final Sale Items
Items marked as Final Sale at the point of purchase are not eligible for return or refund, unless they arrive faulty or are significantly not as described. This will always be clearly indicated on the product listing before you buy.
Faulty or Misrepresented Items
We authenticate every piece before it's listed. But if something arrives and you believe it doesn't match the listing description, or you have a concern about authenticity, please contact us within 48 hours of delivery with:
- Your order number
- Clear photographs of the item and the specific concern
- A written description of the issue
We take these seriously and will review every case individually. Where a genuine error has been made on our part, we will cover return postage and issue a full refund.
Exchanges
We don't offer direct exchanges - the preloved nature of our inventory means most pieces are one-of-a-kind. If you'd like a different item, simply return your original purchase (subject to the conditions above) and place a new order.
Contact
Any questions about a return or your order - just get in touch.
Email: hello@myluxelife.com
Response time: within 2 business days
Every piece we sell has been authenticated and described with care. If something isn't right, we want to know.